Support Pulse
AI ticket triage and drafted replies for SaaS support teams — cut first response time and stop SLA leaks.
// Five lanes, drafted replies, scorecards — every ticket has a next step
Figures from the engagement, shared under NDA.
We publish them unchanged and can’t break them down any further here. The reference build you can open runs entirely on sample data.
If you read one part of this page, read these 3 lines.
- AI urgency lanes with auto-resolution for repeat low-stakes tickets
- Drafted replies with KB citations and three tone presets
- Per-agent scorecards with 12-week trend lines and coaching moments
What it does — and which part of it we built.
Classifies every incoming ticket into AI-driven urgency lanes (Fire / High / Normal / Low / Auto-resolved), drafts a cited reply in your team's tone, and tracks per-agent scorecards so you can spot drift before SLAs slip.
Every screen here is from the reference build, not the client’s system.
The captions say what you are looking at. Every name and record on them is sample data.
What the engagement left the client with.
- First response time targeted under 15 minutes across all tiers
- Auto-resolution for repeat low-stakes tickets removed roughly 30% of L1 volume
- Per-agent CSAT drift caught before SLAs slipped
The stack was picked per constraint, not per house habit.
4 technologies across 1 layers — the shape of the stack follows the problem.
Every feature in the build (5)
- AI urgency lanes with auto-resolution for repeat low-stakes tickets
- Drafted replies with three tone presets and KB citations
- Per-agent scorecards: first response, resolution, CSAT, escalation rate
- 12-week trend lines per metric with coaching moments
- Customer context sidebar: plan tier, MRR, account age, recent tickets
Don’t take our word for it — it is running in the frame below.
This is the same page the provenance block links to: our reference build for Support Pulse, with its own look, copy and motion. Scroll inside it, or open it full-screen.
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Building something in this space?
A 30-minute call is enough for us to understand your situation and tell you whether we're the right team. Usable version in the first two weeks if we are.